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  • Pre-Owned One Billion Customer...
    9780743258395. Pre-Owned: Good condition. Hard cover. Language: English. Pages... 9780743258395. Pre-Owned: Good condition. Hard cover. Language: English. Pages: 312. Sewn binding. Cloth over boards. With dust jacket. 312 p. Wall Street Journal Book. From one of the most successful journalist/businessmen ever to do business in China... more
  • Pre-Owned One Billion Customer...
    9780743258418. Pre-Owned: Good condition. Trade paperback. Language: English. ... 9780743258418. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 352. Trade paperback (US). Glued binding. 352 p. From one of the most successful journalist/businessmen ever to do business inChina comes a blueprint for succeeding in... more
  • Pre-Owned One Billion Customer...
    Our books are pre-loved which means they have been read before. We carefully c... Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more
  • One Billion Customers : Lesson...
    From one of the most successful journalist/businessmen ever to do business inC... From one of the most successful journalist/businessmen ever to do business inChina comes a blueprint for succeeding in the worlds fastest-growing consumermarket. CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal... more
  • One Billion Customers : Lesson...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Pre-Owned The One to One Manag...
    Our books are pre-loved which means they have been read before. We carefully c... Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more
  • Pre-Owned Fresh Customer Servi...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condit... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Billion Dollar Lessons : What ...
    This book is your chance to learn from others mistakes. -- Entrepreneur In the... This book is your chance to learn from others mistakes. -- Entrepreneur In the 1960s IBM CEO Tom Watson called an executive into his office after his venture lost $10 million. The man assumed he was being fired. Watson told him Fired? Hell I spent $10... more
  • Pre-Owned Billion-Dollar Lesso...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Pre-Owned Treat Your Customers...
    A successful Fortune 500 corporate executive shares the secrets of great custo... A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family s Dairy Queen(R) store Customer service is the cornerstone of every successful business and in Treat Your Customers... more
  • Pre-Owned Treat Me Like a Cust...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Pre-Owned Prescription for Exc...
    Our books are pre-loved which means they have been read before. We carefully c... Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more
  • The Customer Century : Lessons...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Pre-Owned Prescription for Exc...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condit... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
  • Pre-Owned Lessons Unlearned: 2...
    Customer service is of particular importance in the technology industry; custo... Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware software or a consumer device. The current darling of the technology industry is... more
  • Treat Me Like a Customer : Usi...
    Using a simple customer service principle Upkins details how to be just as suc... Using a simple customer service principle Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment. more
  • Customer Tells : Delivering Wo...
    Seldman one of the world s foremost executive coaches and organizational psych... Seldman one of the world s foremost executive coaches and organizational psychologists teaches business professionals how to read RtellsS in customers communication styles and by doing so increase their financial bottom line. CONDITION – USED: Books... more
  • Attracting and holding custome...
    Leatherbound edition. Leather Binding on Spine and Corners with Golden leaf pr... Leatherbound edition. Leather Binding on Spine and Corners with Golden leaf printing on spine. Reprinted from 1919 edition. NO changes have been made to the original text. This is NOT a retyped or an ocr d reprint. Illustrations Index if any are... more
  • Pre-Owned Customer Satisfactio...
    A nationally syndicated columnist and sales trainer shows how to convert satis... A nationally syndicated columnist and sales trainer shows how to convert satisfied customers into loyal customers. Includes real-world techniques helpful checklists inspiring stories and thought-provoking self-tests. more
  • Pre-Owned Speaking Frankly Abo...
    Our books are pre-loved which means they have been read before. We carefully c... Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more
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